How quickly can I prepare TRU Flavors products?
Most ready to eat pouches heat in about 5 to 8 minutes. Ready to cook bases usually take 10 to 15 minutes depending on what you pair them with.
Frequently Asked Questions
Quick answers about products, ingredients, prep, and orders.
Do you use artificial colors, flavors, or preservatives?
No. Our standard is clean and recognizable ingredient lists, with no artificial colors, no artificial flavors, and no added preservatives in our core range.
Are your products vegetarian or vegan?
Many products are vegetarian and several are vegan. Please use the tag filters and check each pack label for the most accurate dietary information.
How spicy are your products?
Spice level varies by recipe. We offer mild, medium, and hot profiles. Product cards and pack visuals indicate spice intensity so you can choose confidently.
Do you have allergen information?
Yes. Allergen details are listed on product packaging and should always be reviewed before consumption. If you have severe allergies, contact support before ordering.
How should products be stored?
Store unopened packs as directed on the label. Refrigerate after opening and consume within the period listed on the pack. Follow heating and handling instructions closely.
Can I cancel or modify an order after placing it?
If your order has not been packed yet, we can usually help. Contact support as soon as possible with your order number and requested change.
How do I contact customer support?
Use the Contact page for order, product, and partnership inquiries. Our team responds during business hours and prioritizes active order issues first.
Last updated on April 28, 2026. Product labels are the final source of truth for ingredients, allergens, and preparation guidance.