Shipping & Returns

We aim to keep delivery reliable and support straightforward if anything goes wrong.

Dispatch & Delivery

Orders are usually packed within 1 to 2 business days.
Standard delivery is typically 2 to 5 business days after dispatch.
Remote or international destinations may require additional transit time.
Tracking details are sent by email once your shipment leaves our facility.

Delivery Notes

Please provide a complete address and active phone number.
If a parcel is undeliverable due to incorrect details, redelivery fees may apply.
During peak periods, weather events, or courier disruptions, delivery can be delayed.

Returns, Replacements & Refunds

What qualifies

Because food products are perishable, we cannot accept general change of mind returns. We do support issues involving damaged, defective, or incorrect items.

How to request support

Contact us within 48 hours of delivery through the contact page, include your order number, and share clear photos of the issue.

Resolution options

Depending on the case, we may provide a replacement, store credit, or refund to the original payment method.

Refund timing

Approved refunds are usually processed in 5 to 10 business days, depending on your payment provider.

Last updated on April 28, 2026.